Business focus:
- HiEd serves only one type of customer: universities and their community members.
- We operate campus computer stores at UT Austin, UT Dallas, UT San Antonio, SMU, University of Houston, and Texas Tech University. See our PDF brochure.
- We serve numerous other universities as a traditional reseller.
- HiEd can source almost anything you want in the area of technology.
Record of accomplishment:
- We have an established record of accomplishment and have elements in place to replicate this success for you.
Academic Discounts and Volume Licensing:
- You will get great prices and supreme value through our key trading partners-Adobe, Apple, Dell, Lenovo, Microsoft, etc...and the top U.S. technology distributors
- Save up to 85% off retail prices through the Volume Licensing Programs of the leading software manufactures: Adobe, Microsoft, Autodesk, End Note, etc...
- Request a quote for a volume license purchase today!
Online Webstore:
- Choose HiEd for Campus Technology Store Management Services. The package comes with a webstore dedicated to the university's community.
- You can easily find products and view their status: whether they are in stock or available for order. You can even check ETAs for items that are not in stock at the campus location.
Superior Customer Service:
- Rely on our knowledgeable and professional staff when you want individualized pre sales advice. They can provide you with custom quotes on any computer configuration you may need and they are always available for after sale support.
- Customer expectations are often exceed.
- Customers stay informed regarding the status of their order.
- We are available via face-to-face, phone, web, and e-mail.
- HiEd is flexible and able to provide special needs that other large enterprises cannot provide.
- Our management team including our President, Leslie Harris, is readily accessible to customers.
- We constantly measure satisfaction to determine areas for improvement.
Reducing your cost of ownership:
- HiEd not only specializes in sourcing special products and pricing for universities but also in reducing the time customers spend procuring the products, thus reducing the overall cost of ownership.
- In sourcing special products and pricing, we work closely with universities, manufacturers, and distributors. For example, we participate in the negotiation of universities’ licensing agreements that include distribution of the products to faculty, staff, and students.
- We assume the responsibility of distributing and tracking the sales of licensed products to qualified individuals.
- In order to minimize the customer’s procurement time we utilize our IS support team in Houston. For example our POS queries the UT Austin community member database directly to determine whether the individual is qualified to buy the licensed product or not. This reduces the waiting time for individuals to buy licensing products.
- Another example is the streamlining of department invoices. We include PO balance by listing invoices issued against the PO. We send invoices via e-mail so that the individual responsible for receiving and using the product approves the payment and forwards the invoice to accounts payable.
Our value proposition:
- HiEd offers additional value to universities. We are a woman-owned HUB; therefore, universities receive full HUB credit for their purchases.
Support Infrastructure:
- HiEd's support infrastructure is flexible in accommodating customer needs quickly. HiEd can adapt and act quickly to solve problems that other enterprises cannot.
- Example: UT Austin wanted to purchase Dell products from HiEd. However, they also wanted to continue using their procurement system that was linked to Dell's site. Additionally, departments wanted products shipped and billed directly to them, which presented more complex logistical and IT challenges. The enterprise systems at UT and Dell were not able to accommodate this process, but HiEd was able to meet the challenge by adapting our system to communicate with the enterprises on each end. HiEd kept both enterprises happy while processing 100% of UT Austin Departmental Dell orders.
- HiEd's procurement system is tightly integrated with Ingram Micro and Tech Data obviating manual data entry to the distributors’ web sites for orders captured in our system.
- HiEd will be able to integrate with your system to meet any system challenges.
Financial:
- We have never experienced problems with filling customers' orders due to lack of credit during the past 10 years.
- Our financing company has increased our credit line whenever we needed more to accommodate our sales growth.
Commitment:
- You have found a dedicated source to help you stay on the leading edge of technology. Our goal is to empower you with the tools you need to succeed.